We are Steven Siebert and Lars Weidner. We founded NeverMiss in Frankfurt so that practices stay reachable, even when the team has no hand free.
The phone rings while the team is with a patient. Callers who cannot get through try again later or call the next practice. For the practice, that is a lost appointment. For the patient, a poor first impression.
We built NeverMiss for exactly these moments: a digital receptionist that picks up, understands the request and books the appointment. It is not meant to replace the front desk team, but to take the calls nobody there has time for right now.
How NeverMiss works →
This is where NeverMiss was founded and where we are based. In the Frankfurt area, we are happy to visit your practice in person.
At NeverMiss there is no call centre and no waiting line. When you talk to us, you talk to the two people who built the product and stand behind it.
Steven is your first point of contact. He shows you NeverMiss in the demo, agrees the greeting, opening hours and typical requests with you, and stays available after launch whenever you want to change something.
Lars built the technology behind NeverMiss and runs it: the server in a data centre in Nuremberg, the phone connection, the speech processing and the encrypted storage. He makes sure that as little as possible is stored.
These four principles are built into the assistant, not written into the small print.
Every conversation starts with a notice that a digital assistant is on the line. Anyone who would rather speak to a person is put through to the practice team or can leave a callback request.
If a request sounds like an emergency, the assistant stops booking and immediately refers the caller to 112 or the relevant out-of-hours service. It makes no diagnoses and never gives the all-clear.
Our server is located in Germany. Of the conversation itself, we keep neither audio nor a transcript there, only an encrypted summary for your practice. The basis is a data processing agreement under Art. 28 GDPR.
The assistant follows the rules you set: which appointments it offers, when it answers and when it transfers a call. What happens next with a request is always up to your team.
“When nobody answers the phone at a practice, it is almost never the team’s fault. It is because nobody can be in two places at once.”Steven Siebert and Lars Weidner, founders of NeverMiss
Listen to Mia, book a free demo or talk to us in person about your practice. We usually get back to you within one working day.